Refund policy

Return Policy  
Last updated: 2/24/2026

Cancellation  
We accept order cancellations before the product is shipped or produced. Please contact us within 6 hours of placing your order if you wish to cancel. After this time, your order will be processed for shipment to ensure the fastest delivery, and cancellations will no longer be possible. If your order is cancelled within the allowed time, you will receive a full refund.

Returns  
We accept returns within 14 days after delivery.

Eligibility: Items must be unused, in the same condition as received, and in the original packaging. Clear photos must be provided showing that the product, tags, and packaging are intact and undamaged.

Process: Contact our customer service at service@pompeche.com before returning your package to confirm the correct return address.

Return shipping:

For returns without an exchange, including wrong-size and change-of-mind returns, the customer pays return shipping when choosing a refund to the original payment method. If you choose store credit instead, we cover return shipping.

If the return is due to our fault (e.g., damaged or incorrect items), we will cover the shipping cost.

Tracking: Once the package is shipped back, please send the return tracking number to service@pompeche.com. We are not responsible for lost return packages if no tracking is provided.

Exclusions: Custom-made or personalized items are not eligible for return.

Exchanges: For your first size exchange, we cover shipping both ways: the return shipping and the shipping of the replacement item. Please contact service@pompeche.com within 14 days of delivery before arranging a size exchange. Items must be unused, in their original condition, with tags and original packaging.

The customer pays shipping for a second size exchange. If your requested exchange size is out of stock, you may choose a refund or a different item or style.

International duties and import taxes are the customer’s responsibility.

Duties and import taxes are not refunded.

Refunds  
Once we receive and inspect your return, we will notify you by email regarding the approval or rejection of your refund. If approved, your refund will be processed within 1–3 business days using your chosen refund method: the original payment method or store credit. Processing times may vary depending on your bank or credit card provider.

Late or Missing Refunds  
If you have not received your refund:

Check your bank account again.

Contact your credit card company,it may take some time before your refund is officially posted.

Contact your bank , processing times can vary.
If you have done all of this and still have not received your refund, please contact us at service@pompeche.com.